Support Hours: Monday - Friday, 9 AM - 6 PM EST
Response Time: Within 24 hours
Status: ✅ Support Team Active
📞 Get in Touch
Our support team is here to help you get the most out of HELIONOVA's 21 specialized AI agents. Whether you need technical assistance, have questions about our platform, or want to discuss enterprise solutions, we're ready to assist.
📧 Contact Methods
📧 Email Support
For general inquiries, technical support, and account assistance.
Primary Support:
support@helionova.social🏢 Enterprise Sales
For enterprise solutions, custom integrations, and business partnerships.
Enterprise Contact:
support@helionova.social🔧 Technical Issues
For API integration, technical bugs, and system performance issues.
Technical Support:
support@helionova.social💡 Feature Requests
Have an idea for a new feature? We'd love to hear from you.
Product Team:
support@helionova.social🆘 Common Support Topics
🚀 Getting Started
- • Account setup and verification
- • First-time user guidance
- • Platform navigation assistance
- • Credit system explanation
🔧 Technical Support
- • API integration help
- • Error troubleshooting
- • Performance optimization
- • Data export assistance
💳 Billing & Subscriptions
- • Subscription management
- • Payment processing issues
- • Credit pack purchases
- • Refund requests
🏢 Enterprise Solutions
- • Custom integrations
- • Volume pricing
- • Dedicated support
- • Security compliance
📋 Before You Contact Us
To help us assist you more quickly, please check these resources first:
⏱️ Response Times
🌐 Social Media
Follow us for updates, tips, and community discussions:
💡 Pro Tip
When contacting support, please include:
- Your account email address
- Description of the issue or question
- Steps you've already tried
- Screenshots or error messages (if applicable)
- Browser and device information (for technical issues)